Refund policy

Returns within 14 days

You can return most items within 14 days of delivery, for any reason. To start a return, email us at pleasurejewelry@proton.me with your order number and the items you want to send back. We reply with the return address and instructions. Items sent back without contacting us first cannot be processed.

Return shipping costs

Return shipping is paid by the customer. We recommend a tracked service, as we cannot refund a parcel that does not reach us. The original shipping cost is refunded only if the whole order is returned.

Condition of returned items

Items must be unused, unworn beyond a quick try-on over clothing, and returned with all parts, tags and original packaging.

Items that cannot be returned

For health and hygiene reasons, the following items cannot be returned once their packaging has been opened or their seal broken:

intimate items: nipple clamps, nipple and intimate jewelry, jeweled plugs, vibrators;
lingerie: pearl thongs, pearl panties, bodysuits, bra tops;
adhesive items: nipple pasties;
body piercing jewelry.

Personalised items (name, initials or date) are made to order and cannot be returned, unless they arrive damaged or different from what you ordered.

Damaged, defective or wrong items

If an item arrives damaged, defective or different from your order, email us within 14 days of delivery with your order number and photos. We will send a replacement or a full refund, and in this case you do not pay any return costs.

Refunds

Once your return is received and checked, we refund you within 14 days, using the original payment method. Your bank may take a few extra days to show the refund.