Shipping policy

Where we ship

We ship worldwide.

Delivery times

Orders are prepared within 1 to 3 business days. Delivery then takes 7 to 15 business days in most countries. Personalised pieces need 2 to 4 extra business days to be made before they ship. Delays can happen during peak periods (November, December, February) and in customs.

Shipping costs

Shipping costs, if any, are shown at checkout before you pay.

Tracking

As soon as your order ships, you receive an email with a tracking number. Tracking can take a few days to show the first update. Items in the same order may arrive in separate parcels.

Discreet packaging

Every order ships in plain outer packaging. The shipping label never shows the product name.

Customs, duties and taxes

Depending on your country, import duties or taxes may be charged on delivery. They are set by your local customs authority and are the responsibility of the recipient, unless they were already collected at checkout.

Lost or late parcels

If your parcel has not arrived 25 business days after shipping, or the tracking has not moved for 10 days, email pleasurejewelry@proton.me with your order number. We will investigate with the carrier and, if the parcel is lost, send a replacement or a refund.